Help
Upklass support
Upklass is where a community you belong to keeps its discussion, its courses and its calendar. Each community is run by its own organisation - a coach, a school, a company, a membership group - and Upklass is the software they use.
Last updated 17 August 2026
That split decides who can help you fastest, so it is worth knowing before you write to anyone.
For your community
Ask your community first
The people who run your community handle anything about that community. They are the only ones who can:
- Invite you, or restore your access if you were removed
- Change what you can see, or which courses you are enrolled in
- Publish, edit or take down posts, courses and events
- Answer anything about fees they charge for access
You will usually find them under Members, marked as an admin.
For the app
Ask us about the app itself
Email support@upklass.com for anything that is Upklass rather than your community - something broken, an account you cannot get into, a privacy question, or a bug. We answer on business days.
It helps a lot if you include the email address on your account, the name of your community, and what you saw on screen.
Common questions
I did not get my sign-in email
Upklass signs you in with a link sent to your email rather than a password. Check your spam folder first, and make sure you used the same address your community invited. The link is single use, so if you requested several, only the newest one works.
I do not have an invite
Most communities are private, so you need a link from whoever runs the one you want to join. Some are public and you can join them directly. Upklass cannot add you to someone else's community - only they can.
I am not getting notifications
Each kind of notification can be switched on or off separately in Settings. Push notifications also have to be turned on per device, so a phone you have not enabled them on stays quiet even when everything else is on.
Something here is abusive or does not belong
You can report any post, comment or direct message from the menu on it. The report goes to the administrators of that community, who can hide the content and act on the account. If something is seriously wrong and nobody is acting on it, email support@upklass.com and tell us which community it is.
Can I change the language?
Yes. Upklass is available in English, 繁體中文 and 简体中文. Open the menu under your profile picture at the top of the screen and pick a language.
Does Upklass charge me?
Nothing is sold inside the app. If your community charges for access, that is arranged directly with the organisation that runs it, and any questions about it go to them.
I want to delete my account
You can do that yourself in Settings. What deletion removes and what it keeps is set out in full on its own page.